Withdrawal Error -

Complaint summary

Today it’s the 6th day that the issue isn’t fixed and I can’t withdraw my funds.
Since 13th of Feb 2025 until today 18th Feb 2025 still not able to withdraw my funds.

I have been extremely patient and polite waiting that your team fix the error and notify me, but unfortunately until now no update.

In the live chat I have been contacted your agents many times and nobody gives a timeline when the issue will be resolved.
They just say: This issue is affecting many customers and our team is working on it.
You can’t hold customers money for a lifetime just by saying that and this kind of service is too far from the quality standards.
I have sent emails to [email protected] & [email protected] and no reply until today.

It’s unacceptable and unprofessional the way how they are treating customers and holding their money.

Please take a quick action and fix the issue, customers should be treated much better and i feel very disappointed.