Winnings confiscated
Complaint summary
I used a reload sports bonus and they confiscated my winnings with no explications. They always said the same thing with superficial answers using their terms but they didn't explain in details what I did to defend myself. My money is BRL because I'm Brazilian.
Dear Snorfs,
Thank you for bringing our attention to this issue. The brand has been contacted by our team and they should be addressing this inquiry directly to you shortly. We appreciate your patience and hope to resolve your inquiry as soon as possible.
Best Regards,
Betpack Team
Nothing til now, they don't have answers to robberies
Dear Snorfs,
Thank you for contacting us regarding the issue you faced.
However after multiple checks we can make sure that your winnings were deducted after we detected a breach of the website's Term 12.10 regarding the use of VPNs/proxies and connections with multiple users via shared IP addresses.
Best regards,
Nalu Support Team
I used my android cell phone and my notebook only. Your system must be strange because my cell phone is new, the same problem ocurred on another syster site from Famagousta (CW Marketing). I always played and never has occurred this problems, something is going wrong, I won't give up using my phone because of it, it is faster than other device!!!
Thank you for following up.
Our investigation revealed that the user logged in from multiple IP addresses flagged as proxies by our fraud detection tool.
Additionally, the user shares IP connections with others, likely due to the use of these proxy IPs.
While we cannot disclose further details in a public forum, both instances constitute a violation of the website's Term 12.10.
Best regards,
Nalu Support Team
Now I can use only the same IP when I'm playing? That's a joke?
I cannot travel anymore and use a hotel IP for example???
I'm sure a lot of users do that and you don't punish then, you are chasing me!!!!
Famagousta cassinos, never again, they ARE not trusted, so bored!!!
Dear Snorfs,
Thank you once again for bringing this issue to our attention. After reviewing the matter, we have confirmed that the representatives of Nalu Casino have directly responded to your inquiry and provided sufficient evidence indicating that their Terms and Conditions were violated. Based on this, we consider the complaint resolved and will be closing the case.
If you have any additional concerns or need further assistance, please do not hesitate to reach out to us.
Best regards,
Betpack Team
