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This is a scam site

Against: WinWin
Added: 10/08/2024

Complaint summary

This is a scam site. I requested a $100 withdrawal, but my account says the payment is complete. Live support doesn't respond easily when messaged and they can't resolve anything. When asked to mail, he does not reply. Pending 4 days without withdrawing 100$ this scam site is useless.

Closed / Solved
Disputed Amount
80 USD
Betpack Admin
Betpack Representative:
Date: 13/08/2024, 04:46 AM

Dear Maria,

Thank you for submitting your complaint. We understand how frustrating the situation is and how important it is for you to have this matter resolved, and we appreciate you bringing it to our attention.

Please rest assured that we are looking into the issue with the site's representatives and will keep you updated as soon as we have more details.

Thank you for your patience.

Best regards,
Betpack Team

Bookmaker representative:
WinWin
Added: 17/09/2024, 04:25 AM

Dear Maria,

The withdrawals can take up to 7 working days.
Having any complaints, please address them to our customer support 24/7
They provide answers withing 24 hours, unless there is a huge workload or any technical issues
Thank you for understanding

Best regards,
WinWin

Betpack Admin
Betpack Representative:
Date: 18/09/2024, 05:41 AM

Dear Maria,

As the brand has provided feedback clarifying your issue, this inquiry will be closed.

Thank you for your patience, and if anything else, please let us know.

Best regards,
Betpack Team

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