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Complaint summary

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months. I am currently entangled in a dispute with this betting site, which has blocked my account and withheld €2670, a sum that I legitimately won through a bet. The issue began when I attempted to withdraw the amount I had won. At that point, the site accused me of fraud, citing Articles 9 and 10 of their Terms and Conditions. The initial reason they provided was that there were “suspicious movements” in my account, an entirely baseless accusation that does not reflect reality in any way. Not only are these accusations false, but they also severely damage my personal and professional reputation, questioning my moral and financial integrity. I promptly responded to these accusations, clearly explaining that the winning bet included sporting events related to Euro2024, an internationally significant tournament. It is absolutely impossible for anyone, including myself, to manipulate or influence the outcomes of such sporting events. The site’s response was entirely inadequate, as they ignored my explanations and continued to repeat the same generic fraud accusations. Furthermore, they later changed the reason for withholding my funds, claiming that I had created multiple accounts on their site, thus violating their Terms and Conditions. This accusation is also entirely false. I have always had only one account registered in my name and have always operated in accordance with the site’s rules. Every time I requested proof of their claims, they merely reiterated their previous statements, again citing Articles 9 and 10, without ever providing any concrete or specific evidence to support their accusations. Over the past 9 months, I have made repeated attempts to resolve this issue amicably, but most of my communications have been ignored. Not only is this behavior unacceptable, but it further undermines trust in a service that should be transparent and fair to its users. Through various online testimonies, I have discovered that many others have faced similar issues with this betting site. This suggests a pattern of unscrupulous behavior on their part, aimed at withholding funds rightfully won by users through baseless and pretextual accusations. Given the seriousness of the situation, I urgently request your intervention. I need your support to recover my €2670 and to restore my reputation, which has been unjustly tarnished. I am willing to provide you with all the evidence I have, although, due to the blocking of my account, the available material is limited. I believe that your mediation can make a significant difference in resolving this dispute fairly. I trust that your involvement can bring an end to this situation, compelling the betting site to fulfill its obligations and treat its users with the respect they deserve. Thank you for your attention and for any assistance you can provide. I am confident that, with your help, we can achieve justice and uphold my rights. I\'m sorry if I didn\'t provide you with the account number, but since it\'s blocked I have no way to access it