Stolen money

Dear homlo89,

Thank you for submitting your complaint. We’re sorry to hear about the issues you’re facing. Rest assured, we are taking your concerns seriously and are committed to finding a solution for you.

Meanwhile, if there is anything else you would like to share that can help to resolve the issue, do not hesitate to let us know.
We appreciate your patience and cooperation as we work to resolve this matter.

Best regards,

Betpack

Hi Is there an update on this case Still no Feedback from casino Have you reached out to them?

Dear homlo89,

Thank you for your patience I wanted to update you on the status of your complaint regarding your Betfoxx account.
A representative from Betfoxx has reviewed your inquiry and is currently working on resolving the issue They will reach out to you directly to address your concerns about the account suspension and lack of access.

We understand how frustrating this situation is and are committed to ensuring it is resolved as quickly as possible Please rest assured that we are closely monitoring the progress and will provide any additional support needed.

Best regards
Betpack Admin

Hi again

Many thanks for this .

When did they reply to you ?

When will they reach out to me Through Mail ?

Was there any indications on a solution in my favour ?

Thank you again

Daniel

Dear Daniel,

I hope this message finds you well.

Thank you for reaching out to us regarding your account status I understand your concerns and frustration and I would like to address your situation as best as I can.

Firstly I apologize for any inconvenience caused Our team flagged some irregular activities on your account particularly concerning bets placed on low-level leagues. As per our Terms and Conditions specifically TC 31 numeral g we sometimes need to take precautionary measures which in some cases involve closing player accounts to ensure compliance and integrity.

However, I understand that this decision can be distressing. To help resolve this matter could you please provide any additional information or context regarding your recent activities on the account. This can help us reassess the situation more accurately.

Please reply to this message with any relevant details or questions you may have. We are committed to addressing your concerns and will do our best to provide a fair resolution.

Thank you for your understanding and patience.

Best regards
Betfoxx Team

Hi MaverickBetfoxx

Thanks for reaching out to me First of all I want to say that this case has taken a lot of energy and there has been some sleepless nights over this

Now over to the case

Recent activity on my account

It is closed but I will do my best

If I remember correctly I opened my account and started playing around middle of may 2024 My first impression of betfoxx was that this is really a good bookmaker with various matchesmarkets to make bets on so there was possible to have 247 action whenever I wanted to make bets

When the EURO2024 and wimbledon Tennis started I had vacation time and was ready to play at my new favorite bookmaker

I guess that 60-70 of my action at betfoxx sport is related to wimbledon and the euro 2024 Examples of this is quite a few overunder bets number of goals scored for example I do remember I had these kind of bets on georgia vs portugal and spain vs italy I remember I also had some bets on what team to get the most cards and overunder number of cards

You write that my bets on lower leagues is breach to your rule 3g I have of course read this rule and there is no direct violation of rules regarding my bets on lower leagues here Even though this rule is very wide it is not possible for me as customer to know that I cant place bets on the markets you offer

The fact is that you are responsible for what market you are offering odds on not me as a customer If you are offering something to make bets on I would of course assume that I can place bets within the limits you accept

Would you pay me back my money if I lost Of course you would not I would of course would not claim that either

Sometimes customers win at bookmakers thats part of the risk from your side I respect and accept if you dont want to have me as customer or put big limitations on my account regarding sportsbook but to steal other persons money just because I have had some winners at your sportsbook that is unheard and unacceptable

As mentioned above I guess that 60-70 of the action I had on my account is related to euro2024 and wimbledon tennis How can you claim that bets on these markets are violation of your rules I guess you are claiming this also since you have closed these winnings down also That is just insane to do

The decision to close down my account and dont pay me money is completely wrong You know this and the information I provide over here is clarifying the matter that you have got this completely wrong from the beginning

Please re-open my account and add the 9822 euros to my account so that I can continue to play or withdraw if I want to do that

If you dont accept people to win at euro2024 and wimbledon what do you then accept Have a look at this case again and re-open my account with funds in it

Have a nice day further on

Daniel

Dear Daniel,

Thank you for providing the detailed explanation regarding your account and recent activities. We understand the frustration and concern this situation has caused you. Your feedback is valuable, and we appreciate your patience.

We have taken note of your concerns and the points you raised. We will promptly inform the Betfoxx team of your latest response and request further clarification on their decision. Our goal is to ensure a fair and transparent resolution for all parties involved.

Please rest assured that we are closely monitoring the progress of your case and will keep you updated with any new information.

Best regards,
Betpack Admin

Hi Daniel,

Thank you for your message and for sharing your experience with us. We appreciate your detailed account and understand the frustration and concern this situation has caused.

After thoroughly reviewing your case, we regret to inform you that we are unable to re-open your account or credit the 9822 to your account. The actions taken were based on the findings of our sports book provider, who flagged your account due to irregular betting patterns that were deemed fraudulent according to their terms and conditions.

Our terms and conditions are in place to ensure a fair and secure betting environment for all our users. Unfortunately, the specific activities associated with your account breached these guidelines, which led to the closure of your account and the voiding of the associated winnings.
We understand this is not the outcome you were hoping for, but we must adhere to these rules to maintain the integrity of our platform.

Thank you for your understanding, and we wish you all the best in your future endeavors.

Best regards,
Maverick

Hi.

Thanks for answer.

This is not thrue.

I have not broken any of your rules.

This is just rules you make to steal money from a winning customer.

I have won mostly of my money on the euro 2024 and Wimbledon.

I can agree on a solution where you pay me half of the balance, then we can say case closed.

When i have won on the euro2024 and Wimbledon, there is no right to steal my money.

Add 5,000 euro to my account and then Re-open it and let me withdraw.

Dont you know how sick this is

Hi Daniel

Thank you for your message and for sharing your experience with us We appreciate your detailed account and understand the frustration and concern this situation has caused

After thoroughly reviewing your case we regret to inform you that we are unable to re-open your account or credit the 9822 to your account The actions taken were based on the findings of our sports book provider who flagged your account due to irregular betting patterns that were deemed fraudulent according to their terms and conditions

Our terms and conditions are in place to ensure a fair and secure betting environment for all our users Unfortunately the specific activities associated with your account breached these guidelines which led to the closure of your account and the voiding of the associated winnings
We understand this is not the outcome you were hoping for but we must adhere to these rules to maintain the integrity of our platform

Thank you for your understanding and we wish you all the best in your future endeavors

Hi again.

Thanks for answer, mr Maverick. Hope admin of betpack can help me out here.

I have not broken any rules. This is just rules that you are making up, to get an excuse to steal other persons money. This is fraud from your side, not mine.

How on earth can I break any rules, when I make bets on markets that you offer It is not my responsible what markets you offer for your customers

Lets list things up, to see how insane this is.

Can I deposit money Yes.

Can I make bets on what you offer and loose Yes.

Can I make bets on what you offer and win No, then you steal my money. How can this be legal Dont you see how insane this is

Betpack admin must help me here.

I have one offer that I want to come with to you mr Maverick, lets do this:

If you really mean that I have cheated on lower leagues wich of course is NOT thrue then I am willing to let those winnings go, but you have to pay me the winnings I had on euro2024 and wimbledon.

Since I dont have access to my account, I am sure these winnings are atleast half of the balance you have stolen from me.

Can we make an agreement that you credit me 5,000 euro, and case is closed

This is a deal that would be huge in your favour, with a 4822 euro discount, but I am sick and tired of this case, and will accept an offer like this.

I will give you good feedback so you have good rating on betpack, if you can agree on such a deal.

Dont you think it is fair that customer are paid, when they win on euro2024 and wimbledon

I do think you see this.

Please reply within the day, so that we can reach a fair solution.

Dear Daniel,

Thank you for your message. We will reach out to the brand, Betfoxx, to address your concerns and discuss your request. We appreciate your patience as we work towards a resolution and will update you as soon as we have more information.

Best regards,
Betpack Admin

Thank you.

I really need your help here.

I have NOT broken the rules they are refering to.

How can I cheat on big matches on euro2024 and atp wimbledon? That is just insane assertion from betfoxx side.

Please enlighten them about reality, and ask them to pay me my funds.

I can agree on a deal where wee can meet somewhere on the middle, just to get this case closed, even though it is unfair that to. I have won on legal terms here!!!

Please help me out. This is taking all of my night sleep and life energy.

HELP ME ......

Dear Daniel,

Thank you for your patience and detailed responses throughout this process. We understand the significant distress this situation has caused you and appreciate your continued cooperation.

Unfortunately, despite our best efforts to mediate, Betfoxx has maintained their stance regarding your account closure and the withholding of your winnings. The Betpack team has facilitated communication and advocated for a fair review of your case, but ultimately, the final decision rests with the bookmaker.

We acknowledge and understand your frustration, and we want to assure you that we take all player complaints seriously. Your experience is not taken lightly, and as a result, we have revised Betfoxx rating to reflect that and are advising caution to potential players. We encourage all our visitors to review the complaints as well as the betting sites' terms and conditions, and make informed decisions when choosing a bookmaker.

We regret that we could not achieve a resolution that meets your expectations and are sincerely sorry for the inconvenience and distress this has caused you. We remain committed to supporting our visitors all through their gambling journey.

Thank you once again for your understanding and patience.

Best regards,
Betpack Admin