Requesting apostilled poa for account verification
Complaint summary
Having trouble with this website getting my account verified. After 15 days and numerous emails back and forth with copies of identity etc I received an email requesting an apostilled poa. They have also stopped me from using my account for sports betting . This was six days ago and still no explanation as to why. I feel all I can do is warn others now. They have my money , my identification and I am concerned. Kind regards , Warren
Dear Warren,
Thank you for bringing our attention to this issue. We have contacted representatives of Nationalbet and they should be directly addressing your inquiry soon. We appreciate your patience and hope to resolve this issue as soon as possible.
Best Regards,
Betpack Team
Thank you for contacting us.
We understand that the identification process may require additional documents, as outlined in our terms and conditions. In order to continue the process and ensure the security of your account, please kindly send us the required documents as mentioned in the email you received.
Regarding your account and the restrictions placed on sports betting by the risk management department, if you wish, you can continue to enjoy the Live Casino and Slots.
We are available for any clarification or further information you may need.
Best regards
