Refund im stakes of gambling addiction

Dear hschlue88,

Thank you for bringing this matter to our attention. We understand your concerns regarding your experience with Betitall Casino.
We will help you by forwarding your complaint to the relevant team at Betitall Casino for further investigation. They will review your case thoroughly, particularly focusing on the lapse in preventing account registration given your history of gambling addiction.
We appreciate your patience and will keep you updated on any developments.

Best regards,

Betpack Support Team

Hello everyone

Closing an account with one casino does not automatically close accounts with other casinos For instance if a customer closes their account on one platform it only affects their account on that specific platform and not on any others

This aspect is also detailed in our Terms and Conditions

384Bet it all Security department cannot set any blocks andor restrictions on users account in other online casinos

385Bet it all Security department cannot set any blocks andor restrictions on users account that isnt registered on Bet it All

386The support and security departments will not follow any specific blocking instructions or patterns provided by the client

If a customer wishes to self-exclude from a specific casino they must directly contact that particular casino Relying on self-exclusion measures from a different casino even if they suspect a connection between them is not considered sufficient by licensing and overall standards

Hope this clarification helps

Best regards
Betitall Team

Hallo betitall,

Sie arbeiten mit ein System fr alle Online Casino.

Das beweist auch, dass ich mit Mitarbeitern ber live Chat beim Casino Ihres Schwestercasino www.pleddo.com geschrieben habe und genau den Mitarbeitern auch bei betitall im live Chat geschrieben habe.

Sie sind gesetzlich verpflichtet, sobald Ihr Unternehmen ber die Spielsucht eines Spieler informiert wurde, den Spieler fr alle Ihre online casinos zu sperren, die unter der gleichen Marke laufen.

Ausserdem habe ich damals, bevor ich mich in ihren casino Betitall registriert habe, ber ihr Schwestercasino Pledoo.com den Nachweis meiner pathologische Glcksspielsucht, Diagnose F 63.0 geschickt aus Jahr 2021.

Ich habe nachweislich die rztliche Diagnose pathologische Glcksspielsucht, Diagnose F 63.0

Ich hoffe Betitall, dass sie mir die Spieleinstze nun auf mein Bankkonto erstatten.

Meine Bankverbindung hat sich vor 6 Monaten gendert.

Die Iban, die in ihrem System von mir hinterlegt sind, sind nicht mehr aktuell.

Ich hoffe., dass sie nun einlenken und mir die Spieleinstze erstatten.

Dear hschlue88,

Thank you for your response. We understand the seriousness of your situation, especially given your history of gambling addiction. We will inform the Betitall Casino team about your response and ensure they address your concerns. We will keep you informed of any updates. If you have any additional information, please let us know.

Best regards,
Betpack Support Team

Hi hschlue88,

We understand your concerns. However, please note that when you created an account on Betitall, you agreed to the same Terms and Conditions and rules that apply to all players in our database.

For example, if you had won, we would have paid out your winnings without question. However, retroactively requesting a refund after informing a different casino about a gambling problem does not align with licensing and gambling community standards.

We wish you all the best and hope you receive the recovery and support you need, but in this case, we won't be able to refund your deposits.

Best regards,
Betitall Team

Hello Betatall, I don't know if I understand what I'm writing. A casino provider is obliged to block a player from all casinos that run under the same license. Your statement that you would have paid out if you won is just a protective claim. Secondly, I have pathological gambling addiction, diagnosis F 63.0, another reason to refund the gaming stakes, as the gaming contracts are void due to my pathological gambling addiction. I blocked myself from their sister casino Pledoo.com because of gambling addiction and also provided proof of my medically diagnosed gambling addiction diagnosis F 63.0 I am blocked from all casino websites by various other casino operators after I informed them about my medical diagnosis of pathological gambling addiction, diagnosis F 63.0. If you continue to resist, I will take legal action again and the media will report this matter. I will also share my experience with you in various casino review portals.

Dear hschlue88,

Thank you for your message. We acknowledge the seriousness of your situation and will promptly communicate your concerns to Betitall Casino for further investigation.

Best regards,
Betpack Support Team

Hello hschlue88,

Thank you for your input and effort.

However, as we have already mentioned for the third time in this thread, licensing, and overall standards do not obligate us to refund your lost bets and deposits, just because you informed other online casino brand that you have gambling problems. Furthermore, this situation did not affect your chances of winning. According to our Terms and Conditions, you had the same opportunity to win as everyone else.

Once again, we truly hope that you find the help you need, but unfortunately, we won't be issuing any refunds.

Hope this clarification helps!

Best regards,
Betitall Team

I have pathological gambling addiction, diagnosis F 63.0, another reason to refund the gaming stakes, as the gaming contracts are void due to my pathological gambling addiction. If you continue to resist, I will take legal action again and the media will report this matter. I will also share my experience with you in various casino review portals.

Dear hschlue88,

Thank you for your patience and detailed responses throughout this discussion. We understand the gravity of your situation and appreciate your transparency regarding your pathological gambling addiction and the steps you have taken to manage it.

As previously communicated, the policy of Betitall Casino, as well as many other online casino operators, is that self-exclusion and account closures at one casino do not automatically apply to other casinos operated by the same parent company unless explicitly stated. This is in accordance with their Terms and Conditions and is a common industry standard.

Given this situation, we recommend that players who have self-excluded from one casino directly contact any other casinos they might have accounts with to ensure their self-exclusion is extended if they wish for it to apply across multiple platforms. This will help prevent any potential issues or misunderstandings in the future.

While we understand your frustration, Betitall Casino has reiterated their stance that they are not obligated to refund the lost deposits as per their policies and industry standards. We have done our best to facilitate communication and mediate the situation.

We want you to know that we will continue to inform all our visitors to be aware that self-exclusion and account management may vary between different gambling sites, even if they are under the same operator. Please always check each betting and casino site's specific policies and reach out directly to them to ensure your preferences are applied universally if that is your intention.

Thank you for your understanding.

Best regards,
Betpack Support Team