Confuse welcome bonus

Dear Snorfs,

Thank you for bringing our attention to this issue. We apologise for the misunderstanding and have reached out to the brand so that they may provide further clarification on their sports Welcome Bonus. We appreciate your patience regarding this inquiry.

Best Regards,
Betpack Team

Dear Snorfs,

We appreciate your feedback, and thank you for taking the time to share your thoughts. We will include a description of the welcome bonus in the rules so that users can understand the rules more clearly.

Nevertheless, our regulations specify all the limitations:
5. How A Wagering Bonus Works And Wagering Requirements
5.1 If you have an active wagering bonus, your Player Account balance is comprised of “Real Balance” and “Sport Bonus Balance”.
5.2 To transfer bonus funds to a real account, you must bet the wagering amount.
5.3 When you bet on “Sports”, bonus are wagered ONLY from your Real Balance.

We also want to reward you with a special bonus, please check your personal profile. If you have any further questions, please do not hesitate to contact us here or our support team.

2.2 O saldo total da conta de um cliente é composto pelo agregado do seu saldo real e do saldo de Bônus esportivo/saldo Freebet. Não é possível sacar da conta de bônus, mas ela pode ser usada para fazer apostas. Os fundos do saldo de Bônus esportivo/saldo Freebet podem ser usados para fazer apostas em produtos de “Esportes”.

Dear Snorfs,

Please note, recording to our rules, wagering sports bonuses can only be wagered from the real balance. Before registering on the site, you have accepted the terms of use.

However, as we wrote earlier, we credited you with a bonus, which you can check in your personal account.

If you have any further questions, please do not hesitate to contact us here or our support team.

Ok. It's ALL right