Please enter more than 2 characters!

Betpack

Against: NationalBet
Added: 07/02/2025

Complaint summary

Betpack is marketing nationalbet . I have forwarded this information on to relevant parties . Nationalbet holds no licence with Curacao egaming. Betpack says it does however

Closed / Solved
Disputed Amount
1800 NZD
Bookmaker representative:
NationalBet
NationalBet
Added: 11/02/2025, 04:11 AM

Hello, Thank you for your feedback. We would like to clarify that we currently hold a valid license from Anjouan, and in relation to the mention of a license in Curacao, our previous license was indeed from there. We hope this clears up any misunderstandings. Should you have any further questions, feel free to reach out.

best regards
Nationalbet

Author:
Added: 11/02/2025, 05:26 AM

So which is it. Anjuaon or Curacao. I have screenshot with nationalbet live chat which says they are Curacao.

Bookmaker representative:
NationalBet
NationalBet
Added: 11/02/2025, 05:39 AM

Hello,

Thank you for your feedback. As we informed you in our previous message, we currently hold a valid license from Anjouan. During the period when you contacted us via live chat, we held a license from Curacao. We have responded repeatedly to your inquiries, both via email and through live chat. We appreciate your comments and thank you for choosing National Bet.

best regards

Author:
Added: 11/02/2025, 05:52 AM

Live chat conversation was today. I can send screenshot if you like. I'll advise the others with similar issues to open dispute with anjuaon if that's the case

Bookmaker representative:
NationalBet
NationalBet
Added: 11/02/2025, 09:39 AM

Hello

You have not received incorrect information. Our previous license remains valid in certain countries, while our new license is applicable in others.

We have repeatedly responded to your inquiries, and for any further assistance, please feel free to contact our customer support team.

Thank you for choosing us.

best regards

Author:
Added: 11/02/2025, 07:03 PM

Great we shall open a dispute with Anjuaon

Betpack Admin
Betpack Representative:
Date: 18/02/2025, 10:17 AM

Dear Wazaw,

Thank you again for bringing our attention to this issue. As representatives of Nationalbet have already clarified the status of their licensing, we will consider the status of this inquiry as resolved. If anything else, please do not hesitate to reach out to us in the future.

Best Regards,
Betpack Team

Back to complaints list
Our odds and reviews have been featured in:
Sigma Logo Business.com Logo ESPN Logo Bloomberg Logo The Wall Street Journal Logo
DrakeBet
9.5
Rating
200% Bonus on Deposit!
Welcome Bonus
Play Now