batery.win casino blocked my account and won't return my deposit
Complaint summary
hello, batery.win casino blocked my account and won't return my deposit. I successfully passed verification and they replied:
Congrats!
You've got verified on Batery.win!
Jump into your favourite bet place.
Kind regards,
"Batery.win" team!
BUT AFTER I PUT MY DEPOSIT FOR WITHDRAWAL, THEY REJECTED MY WITHDRAWAL AND BLOCKED MY ACCOUNT
They write to me that I used Photoshop for verification, but I didn't use Photoshop, they don't reply to my messages, they don't return my money, 480 CAD
Dear Davis111,
Thank you for bringing our attention to this issue. The brand has been contacted by our team and they should be addressing this inquiry directly to you shortly. We appreciate your patience and hope to resolve your inquiry as soon as possible.
Best Regards,
Betpack Team
Dear customer, thanks for your feedback and let us go through the details regarding your complaint.
During a detailed re-check of the photos provided by you- the violation of the rules was noticed. Please provide the original documents confirming your identity.
Please check our website’s terms and conditions once more:
https://batery.win/pages/terms-conditions
We are always happy to assist you. For further assistance, you can reach out via our support chat.
Have a great day.
Best regards,
BateryWin support team
Dear Davis111,
Thank you again for bringing our attention to this issue. As a representative of the brand has directly responded to your inquiry confirming that it has been resolved, we will be marking this complaint as closed/solved. If there are any further inquiries from your side, please do not hesitate to reach out to us.
Regards,
Betpack Team
