100K eur complaint
Complaint summary
My name is Lourenco Debonnaire
Me and my best friend Manuel got banned when playing on 'betpanda.io'
and cryptorino.io (same company different brands) - for 'multiaccounting'
even though we have provided KYC of both of us....
We won over 100K EUR, and we have deposited very large amounts also as a
part of this.
I am owed LTC (around 900), he is owed ETH (around 15+ LTC)
Let me know how to proceed with complaints.
We did all KYC totally. We are being ignored.
- Lourenco
Dear Lourenco,
Thank you for reaching out. We understand how frustrating this situation is and we are working on a solution.
We reached out to the brand and they have denied such accusations. If you could perhaps provide additional documentation or evidence to support your complaint?
Please let us know so we can resolve your issue as soon as possible.
Best regards,
Betpack team
https://imgur.com/a/rxxqlXP
'denied such accusations'
Well what part did they deny, because it's obviously them lying. See evidence above.
Dear Lourenco,
Thank you for your patience regarding this issue. We have reached out to the brand but unfortunately they are not willing to take responsibility to resolve this. As this is their stance, we are taking action to lower the brand rating and update review content of it not being a supported brand.
Again, we want to apologise for not being able to resolve this completely. We do suggest for future reference to trust Betpack.com reviews on brands and top listings, as for these bookies, we are carefully making sure we give our players best suggestions so no cases as such occur.
Best regards,
Betpack Team
