Complaints

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months I am currently entangled in a dispute with this betting site which has blocked my account and withheld 2670 a sum that I legitimately won through a bet The issue began when I attempted to withdraw the amount I had won At that point the site accused me of fraud citing Articles 9 and 10 of their Terms and Conditions The initial reason they provided was that there were suspicious movements in my account an entirely baseless accusation that does not reflect reality in any way Not only are these accusations false but they also severely damage my personal and professional reputation questioning my moral and financial integrity I promptly responded to these accusations clearly explaining that the winning bet included sporting events related to Euro2024 an internationally significant tournament It is absolutely impossible for anyone including myself to manipulate or influence the outcomes of such sporting events The sites response was entirely inadequate as they ignored my explanations and continued to repeat the same generic fraud accusations Furthermore they later changed the reason for withholding my funds claiming that I had created multiple accounts on their site thus violating their Terms and Conditions This accusation is also entirely false I have always had only one account registered in my name and have always operated in accordance with the sites rules Every time I requested proof of their claims they merely reiterated their previous statements again citing Articles 9 and 10 without ever providing any concrete or specific evidence to support their accusations Over the past 9 months I have made repeated attempts to resolve this issue amicably but most of my communications have been ignored Not only is this behavior unacceptable but it further undermines trust in a service that should be transparent and fair to its users Through various online testimonies I have discovered that many others have faced similar issues with this betting site This suggests a pattern of unscrupulous behavior on their part aimed at withholding funds rightfully won by users through baseless and pretextual accusations Given the seriousness of the situation I urgently request your intervention I need your support to recover my 2670 and to restore my reputation which has been unjustly tarnished I am willing to provide you with all the evidence I have although due to the blocking of my account the available material is limited I believe that your mediation can make a significant difference in resolving this dispute fairly I trust that your involvement can bring an end to this situation compelling the betting site to fulfill its obligations and treat its users with the respect they deserve Thank you for your attention and for any assistance you can provide I am confident that with your help we can achieve justice and uphold my rights Im sorry if I didnt provide you with the account number but since its blocked I have no way to access it

Today its the 6th day that the issue isnt fixed and I cant withdraw my funds
Since 13th of Feb 2025 until today 18th Feb 2025 still not able to withdraw my funds

I have been extremely patient and polite waiting that your team fix the error and notify me but unfortunately until now no update

In the live chat I have been contacted your agents many times and nobody gives a timeline when the issue will be resolved
They just say This issue is affecting many customers and our team is working on it
You cant hold customers money for a lifetime just by saying that and this kind of service is too far from the quality standards
I have sent emails to helpmegadicecom complaintsmegadicecom and no reply until today

Its unacceptable and unprofessional the way how they are treating customers and holding their money

Please take a quick action and fix the issue customers should be treated much better and i feel very disappointed

Betpack is marketing nationalbet I have forwarded this information on to relevant parties Nationalbet holds no licence with Curacao egaming Betpack says it does however

hello

I made a deposit about 500E on 11012024 right after I found this new sportsbook BetoSpin website
I automatically received a 100 sports bonus I played with this bonus for a while but then I canceled it and decided to withdraw my real balance which after several sports bets increased to 1600e

bonus and real funds are on separate accounts in this company these are separate balances

I did withdraw real balance 1600e bonus balance cancelled but there was no place to provide data to withdraw so this casino has no intention of ever paying anyone because in the withdraw place can only enter the amount to withdraw cannot choose the method and address to withdraw
then they wanted documents for KYC id card bill selfie selfie with generate code
I sent everything immediately all documents accepted but my withdrawal has not been processed since January 14 2025

I asked many times in the chat why my withdrawal was not being processed there are agents with different names available in the chat but it is 100 one and the same person his answers are always identical and in the same style

today January 29 2025 I received an absurd e-mail with a made-up accusation I actually dont know what they are accusing me of because what they sent me is just so stupid and has nothing to do with my behavior

I only played matches from the biggest major leagues no surebets or anything like that my winnings do not come from a bonus but from playing with real funds


they stole my 500e deposit Win I sent my documents to some fraudsters I am sure that Betospin has never processed anyones withdrawal I am now also sure that they will not has no players it only counts on random people who will read about this new casino somewhere and make a deposit it is not possible to withdraw money from this casino


betospin has a very high rating on your website for what reason have you ever heard of anyone who was paid

Having trouble with this website getting my account verified After 15 days and numerous emails back and forth with copies of identity etc I received an email requesting an apostilled poa They have also stopped me from using my account for sports betting This was six days ago and still no explanation as to why I feel all I can do is warn others now They have my money my identification and I am concerned Kind regards Warren

I had been playing here for about a month made numerous withdrawals and deposits with no problems Then after having a 500 pound withdrawal pending for a week they emailed me to say I had broken there terms and conditions without giving me a example of when I had The reason they didnt is because there isnt any I just actually won and they obviously didnt want to pay Ive taken in up with the regulator but no response

Hi

Ive had 330 stolen from my account from real money deposit and winnings Dream bet took my balance of 330 off my account just because I left a campaign with them for 20 free bet Winnings my own real money deposit money never used a free bet to win anything Just blatantly stole my money and when appealed to ask where my money went they said they have a rule in place that any real money is forfeited along with virtual moneys if I leave a campaign for a free bet So basically if you deposit 50000 And do nothing only press leave campaign for 20 free bet they take your 50000 deposit and keep it as youve left a campaign for a free bet with them Con artists of the highest degree People please close down all dream bet accounts before you get robbed of your real money without even getting the chance to place a bet with it

Hello

I requested a exlcusion forever at cosmobetcom because of gambling addiction several times at the site and also at the partnered casinos Also I requested setting limits which was rejected THis requests are visisble in my attatchements

Cosmobet refused my complaint and also I cant send them emails anymore Chat agent leaved the chat as I told him about it

I told them several times that I want a exclusion forever for the reason of gambling addiction


I also did send a exclusion request to the email supportcosmobetemail on 17122023 First screenshot in PDF The email adress is shown when you google it


Cosmobet mentions on second screenshot that the email adress doesnt exist This is wrong It can still be found on google and on theire website for months


As can be seen above Third screenshot this email address was in fact included on the Cosmobet site If the operator has changed their support address subsequently the responsibility would be on them to manage the old mailbox and ensure it redirected appropriately



I request a refund for my deposits at cosmobet and the other Santenda International BV partnered casinos

Thanks a lot for your help

Best regards

I have already written this complaint before but they still havent returned my money
hello baterywin casino blocked my account and wont return my deposit I successfully passed verification and they replied
Congrats

Youve got verified on Baterywin
Jump into your favourite bet place

Kind regards
Baterywin team

BUT AFTER I PUT MY DEPOSIT FOR WITHDRAWAL THEY REJECTED MY WITHDRAWAL AND BLOCKED MY ACCOUNT
They write to me that I used Photoshop for verification but I didnt use Photoshop they dont reply to my messages they dont return my money 480 CAD

Welcome sports bonus are not well explained about which money counts towards requirements To tell the truth you can use only your real money but Its not clear in the terms SEE item 22 and 53

httpswinspiritcompt-BRsports-bonus-terms-and-conditions